As each community response to the pandemic (COVID-19) continues to evolve, we are focused on how we can support each of you during these unprecedented times. We have taken the steps necessary to provide you with the service level you need for your payment plan with us.

Health and safety is our top priority.

We are taking multiple steps to minimize health risks to our teammates, our clients and our communities including following applicable Stay Home, Stay Safe orders as well as social distancing recommendations. Now is the time to be resolved, and to encourage those around us to follow suggested guidelines that are being issued by experts (please visit for additional information).

We're available for you.

Our patient advocates are working hard to give you answers to all your questions. Your AccessOne statement, card or online account will give you the appropriate phone number to call as well as hours of operation. We encourage you to manage your account online at, which allows you to activate a new account, make or set up payments on your current account, view statement and activity history, sign up for electronic statements as well as text and email alerts for your account. We also have a 24/7 self-service phone system for you to make payments on your account.

Let us know how we can help.

We understand these times can be challenging, and we are here to help. We are working with our partner health systems to enable flexibility during this crisis. Finally, if you have been negatively impacted by illness due to coronavirus, and need additional assistance related to your account, please contact us and let us know. Our flexible programs can help you manage through this difficult time.

Thank you for being a valued AccessOne customer.