Frequently Asked Questions
Who is AccessOne?

AccessOne is a leading provider of patient payment options designed to help you manage your healthcare costs. Our payment plans are designed to take the financial fear out of healthcare, helping you get the medical care you need, when you need it.

We partner with hospitals to offer 0%-interest and flexible low-interest patient loans that are tailored to your health and financial situation. We’ll help you find the very best solution to meet your needs. Our customized payment options offer the following benefits:

  • Manageable monthly payments
  • No credit reporting
  • No application, annual or hidden fees
  • Easy payment methods: online, phone, check, auto-pay
  • Allows you to combine all bills from the health system where you had services into a single monthly payment for you and your family members
How does the AccessOne program work?

AccessOne can help you manage your medical bills by offering easy ways for you to make monthly payments. We work with medical providers to provide a 0% or low interest payment plan. You also have the flexibility to choose a lower monthly payment if you need it while paying a low interest rate based on your plan.

Once your AccessOne account has been activated and we have received your balance from your medical provider, we will begin sending you a monthly statement showing your balance and payment options. You will begin making your monthly payments directly to AccessOne to pay on your medical bills.

Is this a credit card?

No. We provide a monthly payment plan for your medical bills and eliminate all the negative features typically associated with a traditional credit card. Everyone is accepted into our program regardless of your credit score, we do not credit report your activity, we offer flexible payment plans with 0% or low interest rates.

How do I apply for an AccessOne account?

You can sign up for an AccessOne account online here here.

What do I need in order to sign up for an account?

You will need your medical provider’s statement showing the providers’ account numbers, balance, and facility information.

What is my activation priority number and where do I find it?

Your Activation priority number is the 10-digit number found in the top right corner of the letter you received from AccessOne.

How do I activate my AccessOne Card?

You can activate your account in the Patient Portal by clicking on “Activate Your Account”. You will need to enter your Priority Number, Last Name, and date of birth. Then, accept our Terms and Conditions and your account will be activated.

What ways can I pay my balance?
You can pay using check, credit cards, automatic draft, or your HSA account.
  • Online - you can make payments online using a checking account or debit/credit card, via the Patient Portal, by signing into your account and clicking “Make A Payment”, or you can set up "Auto-Pay" that automatically withdraw from your chosen account on a specific date. Online

  • Quick Pay - if you want to make a payment without logging into your account, you can use our quick pay function. Quick Pay

  • Mail - you can also mail in a check or money order to the address on your statement. The bottom portion of your statement can be used as a remit slip and, along with your payment, entered into the provided envelope enclosed with your mailed statement.

What happens after I activate my account?

Once your account is activated you will receive your AccessOne card. Your AccessOne card will have your account number and your medical provider’s name on the front, and our contact information listed on the back. Depending on your medical provider, you can either add new balances by contacting AccessOne with your new provider account numbers, or by calling your provider and requesting that they send your new balance to your AccessOne account number.

How do I access my account online?

If you have an account with us, but need online access, create an online account here. Please have your account number and email address on hand. You will need to confirm your last name and date of birth, and create a password. You can then log into your account in the Patient Portal , using either your email address and password or your AccessOne account number and password.

How do I reset my password?

From the Patient Portal, go to Account Holder Login section. There will be a space to enter your account number (or email address) and password. Underneath will be an option that says “Forgot Password”. You will need to enter your AccessOne account number and email address. This email address must match what is already on file for your email address. We will email you instructions to reset your password.

How do I set up reminders on my account?

Log into your online account Login and click on ‘Setup Alerts’. You can select to have an email and/or text message sent to you, once you have agreed to the email and text terms and conditions. From a mobile device log into your account and click on the ‘menu’ drop down icon which appear as three horizontal lines.

How do I add new charges?

Depending on your provider, you may be able to call the Patient Advocate Center to have new charges added. You will need your medical provider’s statement showing the provider account number, balance, and facility information. You can add balances from anyone in your family.

How do I determine what I will pay each month?

When you receive your first statement, it will show both the interest free payment option and the minimum payment with interest option. You can also pay any amount between, up to the total balance. This information can also be viewed if you log into your online account here and click/select ‘Make a Payment’.

How do I find my balance?

Your balance and your interest rate will be listed top center of your statement, as well as on the remit coupon. It can also be viewed on the home page of your online account Login.

Can I add authorized users to my account?

Yes.

How do I view my payment history?

Log into your online account Login and click ‘Payment History’.

How do I view my tax information?

Log into your online account Login and click on ‘Tax Summary’. After entering your date range, you can choose to ‘View Report’ or you can print your information.

Can I use my HSA account to pay my bill?

Yes. If using an HSA card, log into your online account Login and enter the card info in the debit/credit card section. If you have the routing number and account number associated with your HSA account, you would enter the information in the ‘new or different banking account’ section of the payment screen.

How do I dispute my bill or charge adjustment?

If you disagree with your balance or adjustments made to your account, please contact our Patient Advocate Center or send a detailed letter to our correspondence address.

What is your correspondence address?

Please find our correspondence address on your statement.